You’ll find the answers to our most commonly asked questions here, along with our contact form if you need further help.
Panzerwrecks Limited is a company registered in England and Wales under company number 10219872. Our trading address is Great Priors, Church Street, Old Heathfield, Sussex, TN21 9AJ, United Kingdom. Our UK VAT number is GB 247 2581 94.
Pre-orders are orders placed on the Panzerwrecks website before publication of the book. Pre-orders usually start 30 days in advance of the planned publication date, although sometimes there can be some delays. If you have pre-ordered a book and the wait is too long to bear, just email us and we will refund your order.
Back-orders are orders placed on the Panzerwrecks website for books that are in print and that have either run out of stock or are on order with our suppliers. Depending on the supplier, a back-order can take up to a week to reach us, thereafter we will get it to you.
Payment is taken at the time of ordering.
Payment is taken when you click the 'place order' button at the checkout or after you have completed the PayPal Express Checkout or Apple Pay process.
Delivery times vary depending on if a book is in stock, back or pre-ordered. If a book is in stock and shipped by mail: UK: 2 days, Europe: 3-6 days, US/Canada/Japan: 5-7, Oz: >7 days. These times are reduced if your order is shipped by courier and extended if the book is on back or pre-order. The Panzerwrecks website dynamically calculates the shipping cost for each order based upon total weight. Shipping rates are shown on each product page.
Books are shipped as soon as possible and packed with great care using specialist packaging.
Most orders arrive on time, but sometimes things can be delayed or go missing. If you are concerned as to the whereabouts of your order please drop us a line using the contact form and include your order number. Please note that Royal Mail will not consider a claim for a lost item until 15 working days after the expected delivery date for UK 2nd class orders, or 20 working days after the expected delivery date for European orders and 25 working days after the expected delivery date for 'rest of world' orders.
If your order arrives damaged, keep the packaging and get in touch. We'll do our utmost to sort it painlessly. If it is missing an item, get in touch as soon as you can. Details of our returns policy is in section 4 of the TnC's.
We protect your privacy and information by using a Secure Sockets Layer (SSL) server where required, which encrypts the information you enter. If you pay using your credit or debit card, your details are sent encrypted to our card processor, Stripe. Your financial details are not held on Panzerwrecks' servers. You have the option of saving your card details, and these will show in the 'My Account' dropdown menu to speed up subsequent purchases. These saved card details are held on Stripe's servers, not Panzerwrecks'.
If you pay by PayPal Express Checkout, clicking the 'proceed to PayPal' button at the checkout will take you to PayPal's site where you can complete your transaction.
When placing an order, your first name and email address are added to our mailing list so that we can keep you up to date with the latest offers and releases. If you would prefer not to receive these just email us or click 'unsubscribe' in your first email. Once your order is shipped, your name and email address are then passed to our partners at Trustspot for customer and product reviews. If you wish to be removed from Trustspot, click the ‘unsubscribe’ link at the bottom of the email. Your data is never sold.
Are you an author with an original project relating to armoured warfare in World War 2 and want a high quality book, available to a worldwide audience, with an excellent financial package? Yes? Get in touch.