COVID-19 Service Update

Here is the latest information regarding the impact of COVID-19 on our service.

Packing

I use a separate warehouse for the fulfilment of orders and am reliant on their availability of staff to pack and ship your orders. There is a reduction in staff which could mean a delay in shipping your order or sending of tracking numbers during busy periods. I ask for your patience with us.

Our carriers

Traditional mail services are delayed, particularly to non-European destinations, where movement by air is necessary. In the interests of customer relations, I have removed all mail services to the US because mail is making its way to the US, albeit with delays, but is then being held up. DHL Express is the only option. It is more expensive but is very fast and reliable. Here is the latest information from our carriers:

  • Royal Mail: Delays generally, but particularly to Italy, Spain and Austria with some postcode prohibitions. No service to South Africa & Taiwan – these have been temporarily disabled on this website. Tracking is unreliable and not regularly updated. There are delays of 4+ weeks over expected delivery dates to overseas destinations.
  • DHL Parcel (UKMail): Service as usual. No Pickup Points available
  • DPD: Some countries have delays of 24-48 hours. France has a reduction in pickup points, Italy has postcode prohibitions
  • UPS
  • Landmark Global: I have disabled their services due to them not collecting our orders.

Links to COVID-19 pages for your local services

If you have any questions regarding any of this, please email me from the contact form or use live chat (bottom right of your screen). This is not an exhaustive list of services affected. 

Stay safe.

Lee Archer

(Updated 12/05/20)