COVID-19 Service Update
Here is the latest information regarding the impact of COVID-19 on our service.
Packing and handling
I use a separate warehouse for the fulfilment of orders and am reliant on their availability of staff to pack and ship your orders. As they warehouse for a number of other clients, including the food industry, they will stay open as long as permitted by the UK government. There is a reduction in staff which could mean a delay in shipping your order or sending of tracking numbers during busy periods. I ask for your patience with us.
With this evolving situation, the UK Government’s information to carriers evolves too. Some routes are experiencing some delays due to updated protocols or staff availability. Here is the latest information from our carriers:
- Royal Mail: This changes on a daily basis. Delays generally, but particularly to Italy, Spain and Austria with some postcode prohibitions. No service to New Zealand, Russia, South Africa, South Korea – these have been temporarily disabled on this website. Tracked services will not be signed for
- DHL Parcel (UKMail): Service as usual. No Pickup Points available
- DPD: Some countries have delays of 24-48 hours. France has a reduction in pickup points, Italy has postcode prohibitions
- Landmark Global: I have temporarily disabled their services due to them not collecting our orders. All orders with Landmark shipping have been upgraded to DHL’s Express service
Links to COVID-19 pages for your local services
- Deutsche Post
- Australia Post
- Post AG
- Canada Post
- La Poste (FR)
- Poste Italiane
- La Poste (CH)
If you have any questions regarding any of this, please email me from the contact form or use live chat (bottom right of your screen). This is not an exhaustive list of services affected.