You’ll find the answers to our most commonly asked questions here, along with our contact form if you need further help.
Panzerwrecks Limited is a company registered in England and Wales under company number 10219872. Our trading address is Great Priors, Church Street, Old Heathfield, Sussex, TN21 9AJ, United Kingdom. Our UK VAT number is GB 247 2581 94.
The UK left the European Union on 1 January 2021. So what does this mean for EU customers buying their books from the Panzerwrecks website?
The UK has left the EU customs union. All of the couriers that we use (DPD, UPS & DHL) have added surcharges in addition to yearly price increases. I have extra charges related to the completion of the new paperwork too. Therefore, it has been necessary to increase the courier shipping costs to accommodate this.
For EU customers, there will be customs fees to pay.
Payment is taken when you click the 'place order' button at the checkout or after you have completed the PayPal Express Checkout, Apple Pay or Google Pay process. If you pay by iDeal, SOFORT or Alipay, you will be redirected to their sites to complete your payment.
Orders are usually shipped the same working day, if the order is received and paid for by 14:00 GMT. During busy periods, such as new releases or holiday periods, it can take a little longer. All orders are carefully packed by people who have experience in shipping books around the world, and getting them to their destination in pristine condition. If in doubt read our reviews
If a book is in stock and shipped by mail: UK: 2 days, Europe: 3-6 days, US/Canada/Japan: 5-7, Oz: >7 days. These times are reduced if your order is shipped by courier and extended if the order includes a pre-order.
The Panzerwrecks website dynamically calculates the shipping cost for each order based upon total weight. My advice is to put the books you want into the cart and add your location. The site will then give you shipping options.
Most orders arrive on time, but sometimes things can be delayed or go missing. If you are concerned as to the whereabouts of your order please drop me a line using the contact form and include your order number. Please note that Royal Mail will not consider a claim for a lost item until 15 working days after the expected delivery date for UK 2nd class orders, or 20 working days after the expected delivery date for European orders and 25 working days after the expected delivery date for 'rest of world' orders.
If your order arrives damaged, keep the packaging and get in touch. I'll do my utmost to sort it painlessly. If it is missing an item, get in touch as soon as you can. Details of my returns policy are in section 4 of the TnC's.
I protect your privacy and information by using a Secure Sockets Layer (SSL) server, which encrypts the information you enter. If you pay using your credit or debit card, your details are encrypted and sent to my card processor, Stripe. Your financial details are not held on Panzerwrecks' servers. You have the option of saving your card details, and these will show in the 'My Account' drop-down menu to speed up subsequent purchases. These saved card details are held on Stripe's servers, not Panzerwrecks'.
If you pay by PayPal Express Checkout, clicking the 'Proceed to PayPal' button at the checkout will take you to PayPal's site where you can complete your transaction.
If you pay by Apple Pay, Google Pay or Alipay, your payment is handled by my processor Stripe, and will show as 'Panzerwrecks via Woocommerce'.
Are you an author with an original project relating to armoured warfare in World War 2 and want a high quality book, available to a worldwide audience, with an excellent financial package? Yes? Get in touch.
Can you help with original photos, documents or information for Panzerwrecks' books? Contributors receive a free copy of the book that their material or information is in and are always properly credited. If you can help, get in touch using the contact form or live chat.